Service and Support

Warranty and Repair

DiipX provides device warranty registration, repair consultation, service tickets and enterprise project support.

Service scope

Warranty registration

Bind device serial numbers, purchase channels and warranty status with DiipX ID.

Repair support

Get support for hardware, connection, pickup and playback issues.

Enterprise service

Meeting room and education space projects can receive bulk device service and replacement support.

Before requesting service

  1. Prepare model, serial number, proof of purchase and issue details.
  2. Software, operating systems and network environments may affect some features.
  3. Warranty scope follows the sales channel, local law and service terms.