DiipX Technical Support

Need help? Start here.

Find product setup, firmware downloads, warranty repair, meeting-room deployment and enterprise project support. You can also sign in with DiipX ID to manage devices and service progress.

Manuals and tools Warranty and Repair FAQ

Get support by product

Choose a device to explore its guide, connections and support options. Use the contact page for project products.

DiipX ClipAir DiipX ClipAir Wireless lavalier microphone DiipX Eido DiipX Eido Desktop microphone speaker SkyCeil C30 SkyCeil C30 Ceiling pickup and reinforcement ViewCam V10 ViewCam V10 Meeting and streaming camera WallSound S20 WallSound S20 Education speaker system
Quick service

Common support services

Bind device

Use the serial number to connect orders and warranty records, and manage team devices and service history in one place.

Download center

Get the available product guide and DiipTools. Follow the tool instructions for firmware updates.

View resources

Warranty and Repair

Check warranty status and submit inspection, repair, replacement and accessory support requests.

Enterprise technical support

Selection, deployment and long-term maintenance for meeting rooms, education spaces and OEM/ODM projects.

Contact sales
DiipX ID

After sign-in, service records follow the device.

Save purchase intent, invoice details, device serial numbers, warranty status and service-ticket progress. Enterprise teams can manage by project.

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Popular topics

Common technical questions

Meeting software does not detect the device

Check USB/Bluetooth connection, system audio permissions, and select the DiipX microphone and speaker in the meeting software.

How to upgrade firmware

Download the firmware package for the model, keep power stable, follow the upgrade tool and reconnect the device.

Remote participants hear echo or noise

Confirm speaker output, microphone input and meeting-software noise-reduction settings. Avoid multiple devices picking up at the same time.

How to choose for a meeting room

Choose desktop, speakerphone or ceiling solutions by room area, attendees, table layout, cabling and platform ecosystem.

Where to find the serial number

Serial numbers are usually on the bottom of the device, package label or purchase record. Bind it for warranty and repair lookup.

What enterprise bulk deployment needs

Prepare space drawings, device quantities, meeting platform, network and power conditions. DiipX can provide deployment advice.

More resources

Documents, policies and service commitment

Product manuals and specsView key parameters, ports and applicable scenarios for each device. Scenario deployment adviceAudio plans for meeting rooms, classrooms, livestreaming and creator spaces. Enterprise cooperation and long-term supportFor ODM/OEM, education, meeting spaces and robotic acoustic modules.